Karen was born and raised in the metro Detroit area where she continues to live. She received her Bachelor of Science (B.S.) degree from Michigan State University. Karen is a Registered Dietitian, with a passion for serving the underserved of our community. Most of her 30 year career has been working in public health, 20 of which has been working at Community Health Center’s in multiple roles. She is a 2018 Graduate of The National Association of Community Health Center’s CEO Institute. She participated in the Harvard Medical School Center for Primary Care and Clinical Directors Network’s Clinical Leadership Academy. In 2021, Karen completed the Health Care Executive Program at UCLA’s Anderson School of Management. Karen serves on multiple non-profit Boards, committees, coalitions, and is the Vice-President of Families Against Narcotics. She is on a journey to promote community collaborations to promote quality access to care for all.  




Jamie Wetherell has served as the CFO for MyCare since April 2016. Prior to her position at MyCare, Jamie was the Director of Fiscal Services and the Interim Executive Director at another Federally Qualified Health Center (FQHC) in the Detroit area. Jamie is a graduate of Central Michigan University with an MBA in Finance and Consulting.  As a state of Michigan licensed CPA, Jamie’s career has extended across many industries both private and public, non-profit and for-profit before finally settling into Community Health Center administration.  Jamie is a member of the Finance Committee for Michigan Community Health Network (MCHN) and currently serves on the National FQHC Advisory Board for Amerihealth Carritas. This is a 2 year commitment, and the board works to assist Amerihealth in initiatives to better collaborate with FQHC providers across the country. Additionally, she volunteers for Boy Scouts of America and the Breckenridge Educational Foundation.  

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James A. Benko is dedicated to providing quality care to our communities in his role as Chief Operating Officer. During his 25 years of executive level health care experience, he was the interim Vice President of a physician network responsible for operations, human resources, finance, and billing divisions. He earned his Bachelor's Degree from the University of Michigan and his Master's Degree from the University of Phoenix, both in Health Care Administration. He has been a member of the American College of Health Care Executives for over 15 years.





The Director of Quality & Compliance minimizes the risk of errors, accidents, and other adverse incidents in the company based on sound clinical practices, claims management recommendations, and state, federal, and local laws. This includes a variety of duties related to managing potential risks and liabilities within the practice by creating and implementing policies that improve both patient care and employee safety. The Director of Quality & Compliance works independently and in collaboration with management and clinical directors on quality improvement projects and initiatives, including the implementation of MyCare's Quality Improvement/Assurance Plan. Primary initiatives include Patient Centered Medical Home (PCMH), Risk Management, safety documentation and plan reviews, ER (Environmental Risk), EOC (environment of care), and IC (Infection Control). This position is the point person with the Michigan Community Health Network (MCHN) quality of care goals. Direct reporting relationships include the Community Engagement Manager and Community Health Workers. The Director of Quality & Compliance serves as MyCare's Compliance Officer, including, but not limited to, oversight of compliance with HIPAA, 340B, Federal Tort Claims Act (FTCA), staff credentialing, and OSHA regulations; and as such is directly accountable to the MyCare Board of Directors.



  1. Directs and supervises the activities and functions of the risk management program to reduce the risk of adverse outcomes that could result in medical malpractice or other health or health related litigation; prepares and requests pertinent reports and follow up information on actions implemented to improve risk, ensures health center staff receive risk management training, creates and revises risk management policies, completes quarterly risk management assessments and prepares an annual report for the Quality and Compliance Committee and ultimately the Board of Directors.

  2. Responsible for the management and processing of claims-related activities and serves as the claims point of contact including taking control over potential or filed claims against the organization and/or its providers. These activities include identifying potential claims early, notifying the organization’s liability insurance carrier and/or defense counsel of potential claims and lawsuits, evaluating liability and associated costs, identifying and mitigating potential damages, assisting with the defense of claims by scheduling individuals for deposition, providing documents or answers to written interrogatories, implementing alternate dispute-resolution tactics, and investigating adverse events or incidents.

  3. Recruits and supervises Community Health Workers, directing their work based on data analytics to address gaps to improve the patient’s care.

  4. Supervises Community Engagement Manager by providing high-level direction for outreach efforts to identified populations.

  5. Coordinates the organization’s submission of the annual Uniform Data Set (UDS) Survey, ensuring accuracy of data collected and submitted to the Health Resources and Services Administration.

  6. Directs and supervises the activities and functions of the Quality Improvement/Assurance Plan; prepares and requests pertinent reports and follow up information on actions implemented to improve quality and/or resolve identified problems.

  7. Directs and monitors activities and functions of MyCare's Compliance Plan; managing the annual Compliance Calendar including coordination of responsibilities with assigned leadership.

  8. Provides quarterly reports and updates to the Quality and Compliance Committee whose minutes go to the Board of Directors pertaining to Quality and Compliance, or more frequently as necessary. Has access to the Board of Directors if needed.

  9. Develops and implements policies and procedures consistent with MyCare's mission that guide and support the provision of performance improvement and quality management services.

  10. Conducts, arranges for and supervises quality management data gathering activities for both Quality Improvement and Compliance monitoring.

  11. Collaborates with the management team to develop objective and meaningful quality goals and outcomes; reviews data assessment methods/tools to ensure that both qualitative and quantitative data is accessible to measure important aspects of care/service.

  12. Assists with the integration of quality improvement activities among different professional disciplines including primary care, dental care, and behavioral health care.

  13. Sets standards, develops plans and manages processes to assess, improve and maintain the quality of MyCare' s governance, management, clinical and support activities.

  14. Monitors follow up on all quality management issues related to clinical activities, staff, monitoring committees and administration.

  15. Utilizes data and information for clinical practices as they relate to population health, quality improvement and utilization management; organizes multidisciplinary performance improvement teams to address the improvement of patient focused integration of care functions.

  16. In collaboration with the management team, identifies and assesses new or changing practice and regulatory standards, reassesses quality and performance measures and initiates actions necessary to accomplish proposed goals.

  17. As the OHSA Safety Manager, provides oversight of occurrence reporting including incident reports, occurrence reports and sentinel events; follows up as necessary.

  18. Reports serious incidents and/or breaches in the quality of care to the CEO, CFO, COO, CMO, and CDO as appropriate.

  19. Serves as the agency's Privacy Officer ensuring that consumer rights and privacy are being maintained at all times.

  20. Oversees ongoing activities related to the development, implementation, and maintenance of privacy policies in accordance with applicable federal, state, and local laws

  21. Provides quality and compliance feedback to various committees including, but not limited to: Executive Leadership Team, Quality and Compliance Committee, and MyCare Board of Directors.

  22. Participates in the development of agency workflows to assure compliance with FQHC, NCQA, FTCA and other regulatory standards; assures staff adherence to policies and procedures.

  23. Participates in meetings/conferences and continuing education and demonstrates a genuine desire to develop strategies for improved clinic operations and high-level patient care.

  24. Promotes the integration of services including primary care, behavioral health, and dental; serves as a resource to other providers and staff.

  25. Updates job knowledge by studying trends in and developments in laws, policies, and regulations affecting the organization.

  26. Completes audits to ensure compliance with quality standards and implements action plans to address any noncompliant area(s).

  27. Determines system/process improvements needed and implements necessary changes in collaboration with executive and clinical leadership.

  28. Ensures OSHA training for staff.

  29. Represents MyCare by participating in selected local, state and national committees and work groups.

  30. Travels when necessary to meet organizational needs.

  31. As directed by a supervisor, performs other related and/or necessary tasks to achieve organizational and programmatic goals and objectives.

  32. Responsible for personal compliance in full with all applicable federal, state, local and health center rules, regulations, protocols and procedures including, but, not limited to, personnel issues, work place safety, public health and confidentiality.

  33. Responsible for compliance with all MyCare policies and procedures.

  34. Promote efficient, organized and pleasant office operations in the health center and in the community consistent with the mission of MyCare to offer care in an atmosphere of dignity and respect.



  1. Must have knowledge of HIPAA privacy/security laws.

  2. Must demonstrate excellent interpersonal and team building skills.

  3. Must have excellent decision making skills and attention to detail and accuracy.

  4. Must have excellent organizational skills.

  5. Must demonstrate effective verbal, written and listening communication skills.

  6. Demonstrated skills in collaboration, teamwork, and problem-solving to achieve goals.

  7. Possess excellent computer skills including spreadsheet, word-processing programs, data analytics, email and Electronic Medical/Dental Record at a highly proficient level.

  8. Must possess or be willing to obtain risk management training.

  9. Knowledge of AllScripts EHR, Dentrix Enterprise EDR, and Azara data reporting and analytics preferred.

  10. Must possess stress management and time management skills, and the ability to multi-task efficiently.



  1. Must maintain strict confidentiality in performing the assigned duties.

  2. Must be honest and trustworthy, respectful of others.

  3. Must be flexible and possess cultural awareness and sensitivity.

  4. Must demonstrate a commitment to the mission of MyCare Health Center.



  1. Bachelor's degree or equivalent experience of 5 years in healthcare setting required; Bachelor of Science in Nursing or other allied health profession preferred.

  2. At least 2 years' experience in a documented healthcare management and/or OHSA officer role.

  3. Prior work experience in Federally Qualified Health Centers (FQHC) preferred.

  4. Must be able to communicate effectively to staff, board members, and outside agencies.

  5. CPR Certification offered; not required



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel. Must be able to talk or hear. The employee is occasionally required to stand, walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.




Heather embraces a passion for population health that has spanned more than 20 years and reached across the country. She was first introduced to the mission of eliminating health disparities in underserved and diverse communities while working within the Health Sciences Multicultural and Community Affairs (HS-MACA) department at Creighton University in Omaha, Nebraska. Since this time, Heather has been serving community health centers in various capacities throughout Florida, Georgia, Illinois, Iowa, Nebraska, New York and Michigan.  Her areas of expertise include: clinical operations, organizational development, FQHC compliance, program management, quality improvement, value-based contract negotiation, proposal writing and project funding. Heather is accomplished in managing the complexities of both operations and finances related to non-profit and government guidelines. In addition, Heather is a creative artist who enjoys art fairs and music festivals. While small town living has brought harmony and balance to her life, Heather enjoys traveling near and far on solo adventures or with family and friends.


PRESIDENT | Honorable Alyia Hakim
VICE PRESIDENT | David Clayton
SECRETARY | Susan Doherty
TREASURER | Sharron Gallop


Loretta Brownlee                         Ernest Cawvey
Philesha Gough                           Tim Johnson

Lisa Montalto                               Mimi Sullivan Phillips
Teresa Thienel                             Honorable Ryan Zemke